In order to enable voice activation, The U by Moen Smart Faucet skill needs to be enabled through either the Google Home or Amazon Alexa apps. Yes, app updates will be made available through the Apple App store and Google Play as new versions are launched. No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. The mounting bracket and screws are provided for the controller. This should resolve the issue. Never use cleaners containing abrasives, ammonia, chrlorine, bleach or other harsh chemicals to clean, as they may damage the finish. Fully engage controller by sliding it down into place. With the U by Moen shower app, you can remotely start the shower from your smartphone. Both presets and power buttons are installed with factory defaults until you personalize them. Both presets and power buttons are installed with factory defaults until you personalize them. ½” on both the two outlet (S3102) and four outlet (S3104) valves. The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. Battery or AC power is needed to operate the faucet in electronic or manual mode. | Moen Moen 87350ESRS Troubleshooting Guide Page: 1 Moen 87350ESRS Troubleshooting Guide Page: 1 number 100886), p lease call MOEN at 1-800-Buy-MOEN or 1-800-289-6636. Can I use the U by Moen shower during a power outage? What if my plumber doesn’t set up the icons correctly. Shower valve should rest on lower wood support. A secure Wi-Fi network is needed to connect the app to the controller. What number is this? The default setting is 100 degrees. "Alexa, ask Moen (pronounced 'Moe-en') to start my shower" - turns shower on to 100 degrees with primary shower fixture running, "Alexa, ask Moen to turn on my shower to 98 degrees" - turns shower on to 98 degrees with primary shower fixture running, "Alexa, ask Moen to start preset Workout" - turns on your shower to all the settings you customized for your "Workout" preset within the U by Moen app, Reason: U by Moen skill has not been enabled and connected to the users U by Moen account, Solution: Enable the U by Moen skill within the Alexa app and connect the U by Moen account to the Alexa account. To determine your model, please see our Find Your Product section. Will the Nebia by Moen handshower effect my pacemaker since it has a magnet? the initial GFCI outlet. First, if external shut off valves are present, verify they are opened all of the way. All three offer an optional remote control that can be used up to 30 feet away. There is also an AC service kit # 163712 option available. Smaller droplets cool off faster than larger ones, but we've custom-designed Nebia by Moen spray nozzles themselves, as well as their spacial arrangement to ensure thermal comfort for our users. Select 'Forget Controller'. Troubleshooting: Water comes out of the showerhead when the tub spout is being used, Troubleshooting: No water from tub/shower units, Troubleshooting: No WARM water (no mixture of hot and cold) on tub shower units, Troubleshooting: No COLD (just hot) or No HOT (just cold) water on tub shower units, Troubleshooting: Water temperature is not HOT enough on tub shower units, Troubleshooting: Low flow from side spray / Water still comes from spout with side spray activated, Troubleshooting: Pulldown wand "falls" out of spout, Troubleshooting: Pullout or pulldown wand will not divert between "stream" and "spray" modes, Troubleshooting: Kitchen faucet leaks between the spout and the handle, Troubleshooting: Kitchen faucet leaks at the bottom of the spout, Troubleshooting: Side spray leaks when faucet is turned on, Troubleshooting: Pop-up drain assembly not closing or opening properly, Troubleshooting: Handle will not stay in the on position (one-handle faucets), Troubleshooting: Spout is difficult to rotate, Troubleshooting: Low water flow from spout — BOTH hot and cold water on sink faucets, Troubleshooting: Low water flow from spout — ONLY hot or cold water on sink faucets, Troubleshooting: Handle is difficult to operate, Troubleshooting: Fixture leaks from the end of the spout. This option can be enabled during the initial set-up of the controller. This will appear on the front of the valve body, either to the right or above the cartridge. All three ports are located on the underside of the valve between the inlets. Ensure that the tankless heater has a sufficient flow rate for your U by Moen shower system. On non-pullout or non-pulldown models, a scratched or torn o-ring or rubber seal not sealing properly inside of the spout can cause a leak. How many spray outlets shower devices can be used in a digital vertical spa? Select 'Settings', and scroll to the bottom of the page. Options include adding an access panel in the wall to reach the valve or placing the valve in a closet, vanity or other form of accessible cavity. Download the Amazon Alexa app to your phone, Setup your Echo device through the Alexa app, Open the Alexa app and click "Skills" from the app menu, Search for "U by Moen" in the skill search bar, Click "Enable" within the U by Moen skill, Enter your U by Moen email address and password to sync your U by Moen account to your Alexa account, Allow Alexa to connect to your U by Moen account. Cancel anytime. The controller features a Water Saving Mode option which will only allow one outlet to be active at a time. Water damage is a leading cause of preventable insurance claims. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products, garbage disposals and kitchen sinks for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value. When replacing the o-rings, it is recommended that you clean the inside of the spout and the outside of the valve body. Yes, app updates will be made available through the Apple App store and Google Play as new versions are launched. Hot water may not be supplied to the valve, a balancing spool may be stuck or the temperature may be calibrated not to allow full hot water (up to 120 degrees Fahrenheit). An object entering one of the activation zones will cause the water to turn. These can be changed using the U by Moen app within the “Settings” tab. How do I disconnect the pullout hose from the control box? The product also includes a universal installation kit. can download the app to their phones and login to the app using the email and password associated with the account. Select "Update" if the App is currently operating as a previous version. This issue should be resolved by replacing the o-ring(s) inside of the spout, as well as the cartridge. How do I troubleshoot the MotionSense faucet? This will remove the current shower controller from the app. Does the unit use a lot of electricity? If calibrated properly, the handle will hit a stop at 105 degrees. To clean the screen on hose "2" follow hose removal instructions here. It's an incredible shower every day; an aromatherapy shower when you need it. The optional FloProtect program costs $5 per month. Yes, the valve needs to be plugged into a 110v AC supply on a GFCI circuit. Limited Lifetime Warranty against leaks, drips, finish defects to the original consumer purchaser. When the warm-up mode is enabled, the shower can be programmed to provide an audible alert when the preset temperature is reached, send a message to a phone and/or pause the water until you are ready to shower. Yes, the ioDIGITAL™ system works with all Moen fixtures. Wrap thread seal tape clockwise around threaded joints to ensure a tight seal. Will Nebia by Moen really get the shampoo and conditioner out of my hair? How do I clean my Nebia by Moen showerhead? Please view our Find Your Product section to determine your model. There are certain instances where Nebia by Moen will not be compatible, like if there are obstacles or shelves less than 25" below the water outlet. If your faucet has a 1255 cartridge, replace the cartridge. If you already have the U by Moen app on your phone, make sure it is the latest version. This is done by pressing and holding the 'Temperature Down' button on the controller until the 'Technical Information' page appears. The optional battery backup provide enough power for approximately two showers per day for three days with no Wi-Fi. Once the shower reaches the desired temperature, the screen will switch to white and you will hear a tone from the controller and see an on-screen notification that your shower is ready. ", Alexa response: "The temperature you've requested is not a valid number. For example, don't use "Shower" at the end of each preset name. These units must be installed with a volume control valve in addition to the thermostatic valve. What if I prefer to not use the waterproof permanent adhesive? You can also create a new preset (up to 10 additional) in this menu. Lighting, music and now, your shower, can all be conveniently controlled by the sound of your voice. Once you’ve completed all the adjustments to the order of the presets, press the “Done” button. This explains why there is water in the capsule at the end of your shower experience. The controller is not a touch screen. Please use the Alexa app to link your U by Moen account. Secure the support with wood screws, then drill a 1¼” hole through the middle. The stops look like small flat head screws. All data is stored in the cloud over SSL, and will not be shared with a third party. however, that intermediary structures (e.g. While the atomized drops of water are small in size, they are mighty! Although it is not considered pressure balancing, the user still receives similar benefits of temperature control and the valve meets applicable thermostatic safety codes. The U by Moen shower controller is attached to the wall with a mounting bracket that is secured with two screws. Note: The controller is not required to test plumbing. Petroleum-based lubricants may react with the rubber seals and could cause the handle to become even more difficult to operate. Android phones with OS 6.0 and up. The valve is factory set to have a maximum temperature of 115° F. The maximum temperature of the valve can be increased up to 120° F, or decreased using the Moen app. App version 2.0.0 or greater is required for Alexa. ", ​​​​ The next editable field is the name you would like to follow the greeting on the controller. What if I get a new router or change internet providers? Select 'Add Device' and follow the instructions provided by the U by Moen app after this selection is made. Do all Moen products consist of one standard of quality regardless of whether the distributor is a retail or wholesale supplier? With the water supplies turned off, verify that the water is off by operating the faucet. Close the U by Moen app. provided the app has been downloaded to the smartphone and the controller has been connected to the cloud/internet. Remove handle cap and the Phillips screw under the cap. Read our FAQ page for information regarding your Moen product, installation & repair considerations, maintenance questions, innovations and more. Reason: The preset that was requested either doesn't exist or was not understood by Alexa. There can only be one account associated with each controller for security reasons. It is designed to deliver 6gpm at 45 psi on any one outlet. downloaded onto your phone and the controller is connected to the cloud/internet. Only users in the US and Canada are able to download the app to sync the controller to the app. The factory default is for this setting to stay on. The U by Moen shower digital valve is installed prior to the wall-mounted controller. Note: The cartridge cannot be reversed to correct this issue. Any compatible quick connect fitting can be used for installation. Does atomization make the water feel colder compared to a standard shower? If this is a pullout or pulldown model, the vacuum breaker within the spout receptor may not be sealing properly. If this does not resolve the issue (or if your faucet does not have a side sprayer), the cartridge would need to be replaced and the valve body would need to be flushed and cleaned. Moen is dedicated to designing and delivering beautiful products that last a lifetime. To obtain the security code from the controller to securely sync to the app, first press and hold the hot temperature arrow key on the controller for five seconds. There will be a spool inside this piece, and it needs to move freely inside of its shell. If there is a sticker on the box that states, "Works with Apple HomeKit", it will be compatible with Apple HomeKit. Download Valve Installation Guide. Apple phones with iOS 12 and up. Only $5/month. Replace the 1225 cartridge and flush the valve body. No. Can I install the U by Moen outside of the United States or Canada? What will need to be done to connect my U by Moen shower controller to my home Wi-Fi network? Moen Troubleshooting Guide Getting the books moen troubleshooting guide now is not type of inspiring means. How do I know if the optional Battery Backup (service kit 179573) is connected to my valve? Set mounting bracket (A) aside. I just replaced the cartridge in my Moen kitchen faucet and the handle will not stay in the on position, how do I fix this? Replace the Phillips head screw and handle cap. Plumbing Product, Kitchen & Bath Fixtures user manuals, operating guides & specifications Inspect the 1423 balancing spool. Based on the time of day, the controller greeting will read “Good Morning,” “Good Afternoon” or “Good Evening.” Users can enter something that will follow this greeting such as a first name or nickname like “Sweetheart.”. There are many different ways a homeowner can configure his/her 2- or 4- outlet U by Moen shower to create a personalized in-home spa experience. Also, the correct cartridge will need to be identified and replaced. Can I operate two controllers from the same smart phone? Only use the provided screws to ensure a flush mount to the shower wall. Both knobs have corresponding LEDs that will light up so the user has a visual reference of the temperature and pressure. It is also recommended that you clean the inside of the spout and the outside of the valve body when replacing the o-rings. This setup is perfect for homeowners who desire body sprays, which can be placed either in the back wall of the shower or on the two side walls. To ensure you have the latest version of the U by Moen app, open the Apple App Store or Google Play Store and search for the U by Moen App. The smartphone and controller will always mimic each other. Is there an extension kit that I can buy? Does Flo by Moen integrate with any other smart home devices? Inspect the 1423 balancing spool. Clicking on the current WiFi network will permit the selection of a different network if needed. Use common words like "Morning", "Workout", "Weekend", "Work" or "Kids" over more unique words or proper names. No, it uses a thermistor and digital control system to precisely maintain temperature with changing inlet water temperatures and pressures. They are made in France. Both the two and four outlet U by Moen shower systems consume less than 20W when operating. Ruckus: Zoneflex R500 Visit one of the many Moen Showrooms of Distinction or buy online from one of our partner retailers. Do I have to plug in the U by Moen shower valve, and is an electrician required for installation? Are there any layout considerations I need to be aware of before the controller is installed? Please view our Find Your Product section to determine your model. You will be directed to the first setup screen. threshold is very low, typically 15mA, which means it will trip well before any Why is this? What personal data will Moen have access to through the cloud? The Moen vertical spa features four spray outlets and a maximum flow rate of approximately 17 gpm at 45 psi flowing. If I contact Moen directly for warranty parts, what type of questions can I expect to be asked? If there is still low pressure after reinstalling the wand, then the wand would need to be replaced. Moen offers a variety of bathroom and kitchen faucets, bathroom showering products and decorative accessories. The capsule formulations comply with European cosmetic regulatory standards and have been tested to ensure the quality, safety and compliance of the final product. Flo by Moen currently integrates with Amazon Alexa and Google Assistant. What makes ExactTemp® better than the competitors' thermostatic valves? Does Flo by Moen Smart Water Shutoff integrate with other smart home systems? Are there special cleaning instructions for this shower? We recommend homeowners view their Flo by Moen app as an extension of their security system and treat the alerts accordingly. Next, search for “U by Moen shower” and click on the app to open a page with the app details. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body. ... Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products, This is why we give the book compilations in this website. Turn the water on and see if the water comes out of the showerhead; if it does not, the issue is with the tub spout. Warm your shower water to the desired temperature. The U by Moen is now compatible with: How do I pair my U by Moen with my Amazon devices? these pipes – seals on the outside diameter. However, the max flow rate of the S3104 four-outlet valve is 14 gpm at 45 psi. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team. at a time. It is designed to deliver 6gpm at 45 psi on any one outlet. The first option is an audible tone from the controller; this is the factory default. If the handle stops before this position, then the temperature limit stop will need to be re-positioned. The faucet uses 6 D-Cell batteries that are included. These will vary depending on your ioDigital model. Please view our. Yes. Reason: The requested temperature is higher than the "Maximum Temperature Setting" within the U by Moen app for that shower. What kind of router do I need to connect my U by Moen? "II" = Medium Fragrance If there is debris in the screen, rinse it off with water. To disable both sensors, hold your hands in front of both sensors for 10 seconds until you see a blue light flash twice on the Ready Sensor (front) Move your hands away and turn off the water. The controller mounts to the surface of the shower by How do you set up the time on the controller? Can the U by Moen shower be used in locations where local codes require only a single outlet active? Petroleum-based lubricants may react with the rubber seals and cause the spout to become even more difficult to operate. What kind of cleaner can I use on my faucet featuring the Spot Resist™ Stainless or Spot Resist™ Brushed Nickel Finishes? Does it run on batteries or use AC power? The system is also capable of sending text messages, emails, and calls to users. If one of these items is broken, the handle mechanism will need to be replaced. In the upper right-hand corner of the 'Technical Information' page, select 'Reset Wi-Fi Credentials'. Verify the shut off valves (check stop kit) are in the "open" position. Leaky Moen Kitchen Faucet Repair : 8 Steps - Instructables Use our Troubleshooting Guide to help you find a solution. These should be unscrewed counter-clockwise. Example of access panel in closet. There is a two outlet valve (S3102) and a four outlet valve (S3104). The 2.4GHz band provides longer range compared the 5GHz. Are there any concerns regarding the ambient temperature of the location of where the valve will be installed? First, set up your U by Moen shower by downloading the U by Moen app from either the Apple App store or the Google Play store, registering an account with Moen and syncing your controller to this account. If this does not resolve the issue, then the cartridge (for one-handle faucets) or cartridges (for two-handle faucets) would need to be replaced and the valve body would need to be flushed and cleaned. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body. Installation Help - We recommend lubricating the spout o-rings with silicone-based grease (Moen part number 99915, included with o-ring kits). What are the drainage requirements? Press the identified outlet button (labeled “Done”) to confirm the highlighted selection and move to the next screen. How many smart phones can be connected to the controller? The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. First, if external shut off valves are present, verify they are opened all of the way. This will typically be a black plastic piece at the end of the spout where the wand should reside. What happens when a power outage occurs while shower is ON? The Alexa device can be anywhere in your home where you would like to control your shower. The controller needs to be located close enough to the valve to allow for adequate slack in the 30' data cable to accommodate a drip loop in the data cable. Once your U by Moen shower is connected to Alexa, you can turn control your shower with your voice. Please view our. In addition, please note that when using the AC Adapter, we recommend plugging it into an outlet that is not controlled by an ON/OFF switch. Do I have to plug the valve in, and is an electrician required for installation? How many outlets does the U by Moen shower valve have? Why don't I see my wireless network when I attempt to connect to the U by Moen app? In this video, I show the rough plumbing and installation of the U by Moen smart shower system using Pex and Shark Bite fittings. Nebia by Moen is a spa shower that uses a unique water delivery system to provide more pressure and double the water coverage of traditional showers, creating a blissful showering experience. First, make sure the shower is off. If your Moentrol valve has these, they will be located on the inlets of the valve. Inspect the retainer nut on top of the spout (if applicable). The max flow rate of the S3102 two 2-outlet valve is 9 gpm at 45 psi. Remove the tub spout and inspect for any obstructions that may restrict the water from the spout. The Moen 2 outlet valve (S3102) features two outlets and has a maximum flow rate of approximately 9gpm at 45 psi. Make sure both shut-off valves are fully turned on. The U by Moen shower can only be used during a power outage if the optional battery backup kit 179573 is connected to the valve. What kind of batteries do I need to buy? temperature during changing inlet conditions. A red outline of the battery indicator indicates the batteries need to be changed. Clicking on the current WiFi network will permit the selection of a different network if necessary. The app has only been tested and approved for use with Android and Apple iOS smart phones. Yes, the shower can be activated using the buttons on the controller. Be aware that one outlet will produce a maximum of 6gpm at 45psi unrestricted on any one outlet, so this specification will need to Once your app is updated to the latest version, the controller firmware will update within 30 minutes. Note: If comparing the temperature of the water to an adjacent lavatory faucet, you may notice the temperature may not be as hot (or as cold) in the tub/shower valve. However, the ioDigital and U by Moen shower data cables have unique connections. A flashing blue light will appear in the Ready Sensor (front) near the base of the spout. You can select any name you would like for this preset. How many outlets does the U by Moen shower valve have? It is imperative to identify your model because the side sprays are unique to certain models. ¾” on the four outlet vertical spa (S3104). Does the U by Moen shower measure/display water usage during or after a shower? What is the advantage of a Moen cartridge? "o" =  No Fragrance Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team. Do I call Moen customer service or Amazon? Some models will have white indicator mark on the hose. Moen faucets with MotionSense provide hands-free control, making it easy to accomplish tasks quickly and more efficiently. Moen products reflect the best of our experience and we stand by our workmanship while maintaining our high level of helpful support and service. Select Time Zone: Select your preferred temperature units, time zone and country using the hot/cold arrow keys to scroll. The combination of lubrication and the weight of the handle can cause the faucet to self-close. Flo by Moen is safe for outdoor use and is water resistant. The factory default is for the shower to continue running when the timer reaches zero. Yes. Read our FAQ page for information regarding your Moen product, installation & repair considerations, maintenance questions, innovations and more. Are there any warnings regarding the use of INLY capsules? This is why we provide the books compilations in this website. There are three different types of ioDigital™ valves: shower, roman tub, and vertical spa. Then remove and discard inlet protective caps (I) from bottom of shower valve. The tactile buttons on the controller provide reliable operation in a shower environment. With only a few differences, Installation of a MotionSense faucet is very similar to a standard faucet. Don't use the same word in multiple presets. If all four ports are used on the vertical spa valve, an 80 gallon or larger hot water tank is recommended. Firmware 2.0.0 or greater is required for Alexa. Open the U my Moen app. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller? You may need to move your router closer to the U by Moen device in order to improve the Wi-Fi connection. Yes, it is necessary to plug the valve into an 110v AC supply on a GFCI Circuit. Make sure the temperature knob is being rotated to the hot side. How do I activate INLY aromatherapy shower capsules? You can also use 50% distilled white vinegar and water solution. Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve? The vertical spa system works with plumbing and drainage that are common to most households. What happens when a power outage occurs while shower is ON? Be sure to pay attention to the maximum distance the valve can be installed from the controller as part of the preparation process. Petroleum based lubricants may react with the rubber seals and could cause the spout to become difficult to operate. What happens when smart phones are upgraded with new operating systems? the shower will continue uninterrupted. How do I disable or re-enable the sensors? Access the 'Technical Information' page on the controller. Use dedicated 1/2” supply lines for the S3102 valve and 3/4” supply lines for the S3104 valve. The brass filter housing controller also has multiple presets power plug: plug AC power adapter is within ft.... 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A language from three options: English, French and Spanish ' presently! Presets and power buttons are permanently attached to the cloud/internet maximum temperature setting on the controller what are factory... Personalized presets bar sink applications high for mounting controller should I look for when purchasing a faucet to,. The support with wood screws ( L ) to bracket ( a ).! Seconds individually to select the “ timer Edit ” button before the controller can I use u by moen troubleshooting Alexa can... Moen mobile app, you will never have to be changed wall should have a limit to the?! Calibrated u by moen troubleshooting, the inlets a plumber reported issues faucets: remove current. Mobile app, you will see a pop-up box showing that the water supplies turned.! Requirements during installation: Apply a bead of silicone caulking within the U by Moen shower data must... ) ; tighten screws or gray plastic pivot rod basket strainers come new! The “INSTALL” icon to download the app particular port is not active on the underside of the valve Medium!